Shipping policy

Safe & Smart Ltd – Shipping & Delivery

We currently deliver products throughout the UK, subject to the delivery restrictions of individual products.

Some products may have specific delivery requirements because of their size, weight, hazardous contents or manufacturer restrictions.

We aim to dispatch stocked products within 48 hours of receiving your order.

Orders placed at weekends or on bank holidays may be processed on the next working day.

We aim for orders to arrive within 5 working days.

Delivery times are estimates rather than guaranteed delivery dates unless a specific delivery commitment has been agreed.

Free delivery is included with products purchased alongside a Safe & Smart professional installation.

We will arrange delivery of the relevant products as part of the installation service.

Occasionally, a product may become unavailable between the time an order is placed and the time we process it.

If this happens, we will aim to contact you within 24 hours.

You will be offered an appropriate alternative where available or a full refund if we cannot supply the product.

We normally process refunds within 5 working days, although the time for funds to reach your account can depend on your bank or payment provider.

If your order arrives damaged, please contact us as soon as possible and, where practical, provide photographs of the packaging and product.

If an incorrect product has been supplied or an item is damaged in transit, we will work with you to resolve the issue.

Your statutory consumer rights remain unaffected.