We have a 14 -day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@climateforce.co.uk. Please note that returns will need to be sent to the following address: Safe & Smart, 17 The Meadway, Cuffley, Potters Bar, Herts. EN6 4ET.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@climateforce.co.uk.
Our professional installation service is available within an 80-mile radius of London, subject to availability.
Where a fixed installation price is displayed, it applies to a straightforward installation meeting the assumptions described on the relevant product page.
Additional work may be required where, for example:
Where additional work is required, we will explain the additional cost before carrying it out.
We will not undertake materially additional chargeable work without your agreement.
Hardwired security cameras and other electrical installations may require a site survey.
Customers booking a hardwired camera installation are encouraged to send a clear photograph of their consumer unit via WhatsApp to 07870 991908 before the appointment.
A photograph can help us assess the installation, but it does not replace a physical site assessment where one is required.
All Safe & Smart installations carry a 1-year workmanship warranty.
This covers defects caused by our workmanship and is additional to your statutory rights and any manufacturer's warranty.
Customers must provide reasonable access to the property and ensure that we are informed of any relevant circumstances that could affect the installation.
Where an installation depends upon existing Wi-Fi, internet, electrical supplies, consumer units, roofing, walls, ceilings or other infrastructure, Safe & Smart cannot guarantee the performance of those existing systems.
Customers have statutory cancellation rights for services purchased online, subject to the applicable legal exceptions.
If you ask us to commence an installation service during the statutory cancellation period, we will explain the consequences and obtain any legally required consent before starting.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items installed by Safe & Smart or others.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@climateforce.co.uk.
We have a 14 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@climateforce.co.uk. Please note that returns will need to be sent to the following address: Safe & Smart, 17 The Meadway, Cuffley, Potters Bar, Herts. EN6 4ET.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@climateforce.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@climateforce.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@climateforce.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@climateforce.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@climateforce.co.uk.
Safe & Smart Ltd – Returns & Refund Policy
When you purchase products from Safe & Smart online as a consumer, you normally have the legal right to cancel your purchase within 14 days of receiving the goods without giving a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
This statutory cancellation right applies in addition to your rights where goods are faulty, damaged, not as described or otherwise fail to meet legal requirements.
Please contact us as soon as possible:
Telephone: 07870 991908
or use our website enquiry form.
Please provide:
You do not have to give a reason when exercising your statutory 14-day cancellation right.
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in much the same way you would be able to inspect them in a shop.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund permitted by law.
Where products are returned because they are faulty, damaged or incorrectly supplied, please contact us before returning them so that we can arrange the appropriate return procedure.
For a change-of-mind return under the statutory cancellation period, the customer is normally responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty or incorrectly supplied.
Where goods are faulty, damaged on arrival or incorrectly supplied, Safe & Smart will cover the reasonable cost of return.
Once a valid cancellation has been exercised and the goods have been returned, we will process the refund in accordance with applicable consumer law.
We normally process refunds within 5 working days of the return being approved, although the time taken for the funds to appear in your bank account or payment card can depend on your bank or payment provider.
Where required by law, refunds will be made within the applicable statutory timeframe.
Where you paid for standard delivery, the cost of the standard delivery service will normally also be refunded when you exercise your statutory cancellation right. Additional costs for an upgraded delivery service may not be refundable.
If a product develops a fault, please contact us.
Your legal rights may entitle you to a repair, replacement, price reduction or refund depending on the circumstances and when the fault occurs.
A manufacturer's warranty does not replace these statutory rights.
Certain products may be excluded from the statutory cancellation right where permitted by law, including certain personalised or made-to-order products and other legally exempt goods.
Where an exemption applies, this will be made clear to you before purchase.
Installation services have different cancellation rules from physical goods.
If you ask us to begin providing an installation service during the 14-day cancellation period, we may require your express request to begin the service.
If the service is fully completed during the cancellation period following your express request and acknowledgement of the consequences, your statutory cancellation right in respect of that completed service may no longer apply.
Nothing in this policy affects your rights where an installation service has not been carried out with reasonable care and skill.
Want it installed for you?
More than just a box delivered to your door.
Safe & Smart offers professional delivery, setup, installation and handover on selected products. We'll make sure your equipment is correctly configured, connected and ready to use, and explain how it works before we leave.
It's the Safe & Smart difference — supplied by people who understand energy, electrical systems and smart technology.